L James Thieman Leathercraft · thiemanleathercraft.com
1. Who we are
L James Thieman Leathercraft (“we,” “us,” or “our”) makes handmade leather holsters, sheaths, and cases to order and sells them through this website, thiemanleathercraft.com. This Privacy Policy explains what personal information we collect when you visit the site, place an order, create an account, or contact us, how we use it, and the choices you have.
You can reach us at any time at lee@thiemanleathercraft.com
By using this site, you agree to the practices described here. If you do not agree, please do not use the site.
2. Information we collect
Information you give us
- Orders and checkout. Your name, billing and shipping address, email address, phone number (if you provide one), and the details of what you order, including the tool model, color, and carry side you choose. Payment card details are entered with our payment processor and are not stored on this website (see Section 4).
- Account information. If you create an account, we store your name, email address, username, password (stored in encrypted form), and your order history.
- Contact and custom order requests. When you use our contact form or email us, we collect your name, email address, and the contents of your message. For custom orders, this may include photos, measurements, or descriptions of items you want us to make a sheath or holster for.
- Reviews. If you leave a product review, we collect your name, email address, your review, and any photos or videos you choose to upload. Your name, rating, and review text (and any uploads) are displayed publicly. Your email address is not.
Information collected automatically
When you visit the site, our website software and hosting provider may automatically collect technical information such as your IP address, browser type and version, device type, operating system, pages viewed, referring page, and the date and time of your visit. We use this for security, spam prevention, troubleshooting, and understanding how the site is used. We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors use this site, such as which pages are viewed, how visitors arrive, and what devices and browsers they use. Google Analytics collects information including your approximate location, device and browser details, and your activity on the site. We use this information in aggregate to improve the site and our products.
3. How we use your information
We use your information to:
- Process, make, ship, and support your orders, including exchanges and returns
- Communicate with you about your order, your custom request, or a question you sent us
- Create and manage your account
- Process payments and prevent fraud
- Calculate and collect sales tax where required
- Display customer reviews
- Keep the site secure, prevent spam and abuse, and fix technical problems
- Meet legal, tax, and accounting obligations
- Send occasional emails about new products or news, only if you have opted in, and you can unsubscribe at any time
We do not sell your personal information, and we do not share it with third parties for their own marketing.
4. Payments
Payments on this site are handled by Woocommerce. When you pay, your card or account details are sent directly to the processor under their own privacy policy. We receive confirmation of the payment, the last four digits of your card, and your billing details, but we do not see or store your full card number.
5. Who we share information with
We share personal information only as needed to run the business:
- Shipping carriers. We share your name, shipping address, and (where needed for delivery notices) your email and phone number with the United States Postal Service, which delivers our orders via USPS Priority Mail.
- Payment processors. As described in Section 4.
- Website and service providers. Our web host, e-commerce software (WordPress and WooCommerce), email delivery, and spam-filtering services process data on our behalf, only to provide their services to us.
- Gravatar. If you leave a review or comment, an anonymized string created from your email address (a hash) may be sent to the Gravatar service to check whether you have a profile picture. If you do, it may appear next to your review. Gravatar’s policy is available at automattic.com/privacy.
- Legal and safety reasons. We may disclose information if required by law, subpoena, or legal process, or to protect our rights, property, or safety, or that of our customers or others.
- Business transfers. If the business is sold or transferred, customer information may be transferred to the new owner, who will be bound by this policy.
- Google Analytics. Google processes the usage data described in Section 2 on our behalf and under its own privacy policy, available at policies.google.com/privacy. You can learn how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites.
6. Cookies
This site uses cookies, which are small files stored on your device, to make the store work and to remember your preferences:
- Essential cookies keep items in your cart, keep you logged in, and help secure the checkout. The site cannot work properly without them. Login cookies last about two days, or about two weeks if you select “Remember Me.” Screen display preference cookies last up to a year.
- Comment and review cookies. If you choose to save your name, email, and website when leaving a review or comment, cookies remember those details for up to one year so you do not have to retype them.
- Test cookie. When you visit the login page, we set a temporary cookie to check whether your browser accepts cookies. It contains no personal data and is deleted when you close your browser.
- Analytics cookies. Google Analytics sets cookies in your browser that help us recognize returning visitors and measure how the site is used. These cookies do not contain your name or contact details. You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout, or by blocking cookies in your browser settings.
You can block or delete cookies in your browser settings. If you block essential cookies, features like the cart, checkout, and login will not work.
7. Reviews, uploads, and public content
Anything you post as a review, including photos or videos, may be visible to the public and may be seen, copied, or shared by others. Please do not include personal information you would not want made public. By posting a review, you give us permission to display it on this website and in our marketing for our products. To have a review removed, email us at lee@thiemanleathercraft.com.
8. Third-party sites
This site links to other sites and services that we do not control, including our Etsy shop, Instagram, Facebook, TikTok, and our leather and thread suppliers. If you buy from us on Etsy, that purchase is governed by Etsy’s terms and privacy policy, and Etsy shares order details with us so we can fulfill your order. Once you leave this site, we are not responsible for how other sites collect or use your information, so please review their policies.
9. How long we keep your information
- Order records are kept for as long as required for tax, accounting, and legal purposes, generally at least seven years.
- Account information is kept until you ask us to delete your account.
- Messages and custom order details are kept as long as needed to respond and complete your project, and for a reasonable time afterward for customer service and repeat orders.
- Reviews are kept until you ask us to remove them.
- Technical logs are kept for a limited period, typically no more than a few months.
10. How we protect your information
We use reasonable measures to protect your information, including encrypted (HTTPS) connections, password protection for accounts, and reliance on established payment processors for card data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password for your account.
11. Your choices and rights
You can:
- Access or correct the information in your account by logging in, or by emailing us.
- Request a copy of the personal information we hold about you.
- Request deletion of your account and personal information. We may need to keep certain records, such as order and tax records, where the law requires it.
- Opt out of marketing emails at any time using the unsubscribe link in any email, or by contacting us.
To make a request, email lee@thiemanleathercraft.com from the address associated with your account or order. We may need to verify your identity before acting on a request, and we will respond within a reasonable time and in any event within the period required by applicable law. We will not treat you differently for exercising your privacy rights.
Residents of California and other US states
Depending on where you live, you may have additional rights under state privacy laws, such as the right to know what personal information we collect, to request deletion or correction, and to opt out of the sale or sharing of personal information. We do not sell personal information, and we do not share it for cross-context behavioral advertising. To exercise any rights you have under your state’s law, contact us using the details in Section 14.
12. Children’s privacy
This site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.
13. “Do Not Track” signals
Some browsers send a “Do Not Track” signal. Because there is no consistent standard for responding to these signals, this site does not currently change how it operates in response to them.
14. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact:
L James Thieman Leathercraft
Email: lee@thiemanleathercraft.com
Website: thiemanleathercraft.com